Frequently Asked Questions (FAQ’s):
Why is placing my order with Rustico better than ordering from another online vendor?
When you order from Rustico you can rest assured that you will be receiving only the finest in handmade leather journals, log books, leather accessories, and other custom leather products. Every item that we sell is hand-made by our experienced craftsmen in our facility. Manufacturing the handmade leather journals and other leather products within the walls of our facility allows us to keep a VERY close eye on quality and consistency. In an effort to further ensure customer satisfaction, each and every item must pass our quality inspection prior to shipping. When you order from Rustico you can rest assured that you will be receiving nothing but the best!
Once I place my order with Rustico, how long will it take for the order to be processed and shipped?
All orders for leather journals, log books, and other handmade leather products are processed within 24 to 48 hours of receipt of order. All of our orders are shipped via FedEx and are usually shipped within 3 to 6 days* from the time the order was placed.
* Please be advised that delivery times do vary by location.
Do you ship outside of the US?
We proudly ship to the United States (including Alaska and Hawaii), Puerto Rico, and Canada. International shipping can be accommodated. Please contact our Customer Service Department toll free at 1-866-426-4957 or email us at sales@rusticoleather.com for more information.
What kind of Guarantee and Return Policy do you extend to customers?
Our complete guarantee and return policy can be found by clicking here.
Is it safe to place my order online?
Rustico employs well-established and secure channels for checkout. We use the most up to date encryption systems to ensure that your credit card and personal information is safe and secure.
How do I know that my order has been received?
Once your order has been processed, you will receive an email confirming your order as well as a receipt for the products purchased.